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Thanks for being part of our AI-informed community! In today's newsletter, we explore fascinating contradictions in how professionals are adapting to AI technology.
The Developer's Dilemma
A striking statistic: 90% of developers now use AI tools daily - yet many remain skeptical about fully trusting these same tools. This pragmatic approach shows professionals are learning to use AI as an assistant rather than a replacement.
Universities Adapt to AI Reality
Focus shifting from AI prohibition to responsible integration
Teaching critical AI usage alongside traditional skills
Emphasis on maintaining human judgment while leveraging AI tools
The Investment Bubble Alert
Industry projection: $717 billion will be invested in LLM development by year's end - more than all other tech sectors combined since 1956. But experts warn of a growing disconnect between investment and actual revenue.
Creative Rights in the AI Era
A controversy emerges over compensating creators whose work trains AI systems, highlighting the challenge of fairly distributing AI's economic benefits.
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The future of AI customer service is at Pioneer
There’s only one place where CS leaders at the cutting edge will gather to explore the incredible opportunities presented by AI Agents: Pioneer.
Pioneer is a summit for AI customer service leaders to come together and discuss the trends and trajectory of AI and customer service. You’ll hear from innovators at Anthropic, Toast, Rocket Money, Boston Consulting Group, and more—plus a special guest keynote delivered by Gary Vaynerchuk.
You’ll also get the chance to meet the team behind Fin, the #1 AI Agent for customer service. The whole team will be on site, from Intercom’s PhD AI engineers, to product executives and leaders, and the solutions engineers deploying Fin in the market.